Customers today miss the personalized touch of in-store experiences. That’s where ZEALS steps in. Born in Japan and now expanding globally, we combine cutting-edge AI-driven conversations with the heartfelt hospitality of traditional service, inspired by the Japanese concept of “Omotenashi” – the art of wholeheartedly looking after customers.
About Us
Turning Mundane Social Ads and Posts Into Instant, VIP Customer Experiences
Bridge the gap between online and in-person shopping with AI-driven solutions on social messaging apps that delight, capture, and engage customers.
ZEALS Story
Through social messaging apps, we ensure every online interaction feels like a VIP experience. Think of us as the savvy retailer who knows your customer’s preferences and anticipates their needs. We’re here to build lasting relationships and revolutionize the shopping experience with a fresh personalized twist.
What we do
Our mission is to transform online shopping by giving eCommerce and marketing teams the tools they need to succeed with cutting-edge AI-driven solutions. ZEALS helps eCommerce brands meet these needs at scale with AI-powered chats, earning trust, driving sales, and building loyalty through real-time interactions on social messaging platforms.
How ZEALS
Today’s consumer seeks a personalized, seamless shopping experience on their favorite channels. At ZEALS, we fully manage and meticulously craft each conversation to meet shoppers where they are, delivering a tailored experience through CTX, organic engagement, or bounce recovery.
Our Values
Customer-Obsessed
We’re all about our customers and their happiness, always putting their needs and experiences first.
Real & Authentic
No BS, just genuine, heartfelt connections. We build and maintain trust through transparency and genuine interactions.
Relentlessly Innovative
We push boundaries with creative solutions—we don’t just think outside the box; we smash it.
Empathetic
We understand and respond to our customers’ needs with care and compassion.
Community Builders
We create spaces where people feel they belong, fostering a sense of belonging and loyalty among our customers and their communities.
Own It
We take responsibility and ownership of our actions and outcomes, standing by our work.
Global
ZEALS is a global team, with dedicated teams in the US and Japan. We bring together diverse perspectives and expertise from around the world to drive innovation and deliver exceptional solutions for our customers. Whether it’s Tokyo or San Francisco, our teams are united by a common goal: to revolutionize online shopping and create unforgettable experiences for customers everywhere.
AI-powered chats
Our technology personalizes every customer interaction, enabling eCommerce and marketing teams to boost engagement, capture leads, increase sales, and gain insights for more effective strategies.
Why Brands Use ZEALS
Our customers not only drive sales but also capture leads, build brand awareness, and strengthen customer relationships with our social chat commerce solution.
10
Average Conversion Rate
75
Average Take Action Rate
1.2
Conversations with Customers
How JINS Eyewear Elevated Their Online Shopping Experience with Social Chat Commerce
Trusted by Brands
Awards
Investors
FAQs
What is ZEALS?
ZEALS is an AI-powered social chat commerce platform that helps brands engage with their customers in personalized conversations across social media channels like Instagram and Facebook. Our platform is designed to drive sales, capture leads, and build brand loyalty through seamless, automated interactions.
How does ZEALS work?
ZEALS integrates with your social media channels to create custom AI-powered chat experiences for your customers. Whether it’s answering questions, guiding users through a purchase, or re-engaging customers who have abandoned their carts, ZEALS automates these interactions while maintaining a personal touch.
What types of businesses can benefit from ZEALS?
ZEALS is ideal for eCommerce and retail businesses looking to enhance their social media engagement and drive sales through personalized customer interactions.
How can personalized chat experiences help my business?
Traditional channels such as email and organic social are becoming less effective in driving engagement and growth, and yielding lower marketing ROI. Personalized chat experiences enable your business/brand to directly interact with customers individually and cater to their needs in real-time, increasing CTR by up to 100% and Conversions by up to 5X.
Is ZEALS a service or SaaS solution?
ZEALS provides brands with the ability to easily build and integrate custom, automated chat experiences across different social media platforms through our social chat commerce platform (SaaS). In addition, ZEALS also offers professional conversation design services to increase scale and performance.
How can ZEALS help improve my sales?
ZEALS boosts sales by engaging customers with personalized, conversational experiences that guide them through the purchasing process, reduce cart abandonment, and encourage repeat purchases. Our AI-driven chat solutions make it easy to connect with customers at the right time and on their preferred channels.
What makes ZEALS different from other chatbots?
Unlike traditional chatbots, ZEALS focuses on creating meaningful, human-like conversations that feel natural and engaging. Our platform is designed specifically for social chat commerce, with a deep understanding of consumer behavior and preferences to drive better results. Plus, ZEALS fully manages everything, unlike competitors who tend to be self-service.
Is ZEALS easy to implement?
Yes! ZEALS is designed for easy integration with your existing social media channels. Our team handles the setup and implementation, ensuring a smooth and hassle-free experience so you can start engaging with your customers quickly.
What support does ZEALS offer?
We provide comprehensive support throughout your journey with ZEALS. From onboarding to ongoing optimization, our customer success team is dedicated to helping you get the most out of our platform. We also offer managed services to run your campaigns and maximize results.
Can ZEALS be customized to fit my brand?
Absolutely! ZEALS is fully customizable, allowing you to create a chat experience that reflects your brand’s voice and identity. From branded conversations to personalized customer interactions, we make sure your brand shines through in every interaction.
What pricing options are available for ZEALS?
We offer flexible pricing packages to fit different business needs. Our standard plans include a 12-month term with comprehensive management (Growth Plan) or a 3-month term for businesses looking for a shorter commitment (Starter Plan). Each package is designed to help you achieve your sales and engagement goals.
How does ZEALS protect customer data?
ZEALS is committed to maintaining the highest standards of data security and privacy. We comply with all relevant regulations and ensure that your customers’ information is protected at all times.
