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The emergence of generative AI has revolutionized the capabilities of intelligent applications and how humans interact with them, with chat commerce experiences being a great example. At, we eagerly embraced this technology to enhance the chat commerce solutions we provide brands around the world. By integrating Large Language Models (LLMs) into all our chat solutions, we’ve enabled brands to drive more meaningful and personalized engagement with their customers through more human-like chat experiences. 





Auto Chat was meticulously crafted to cater to brands to more freely interact with their customers, offering a more natural conversation like experience in the chat. With its intelligent design, Auto Chat swiftly recognizes user queries in free text format and generates responses based on a robust knowledge base. This approach not only mitigates the risk of misinformation but also ensures that Auto Chat provides accurate facts about the brands products, company, promotions etc… Moreover, in line with our commitment to safety, Auto Chat transparently acknowledges when it’s unable to provide accurate or relevant information requested customers in the chat. 


Furthermore, we’ve imbued Auto Chat with the essence of brand identity, enabling our customers to easily integrate their brand voice and tone by setting up a brand knowledge base in the back end of the ZEALS platform. Working with our expert conversation designers, customers can specify specific tones, sentiment, words, and even emojis to be incorporated into responses generated by ZEALS AI.


Auto Chat is powered by Retrieval-Augmented Generation (RAG), to address the common gaps and risks presented by fully relying on LLMs. This compliments the LLM and elevates the chatbot’s ability to access relevant and data from multiple sources to more accurately understand the context of the input and generate appropriate responses. In instances where Auto Chat encounters queries beyond its scope, it gracefully delivers fallback messages, that can be set and customized in the ZEALS platform.


This marks just the beginning of ZEALS’ journey into an AI-driven future. Our vision for Auto Chat is ambitious, with plans to continuously elevate its capabilities to deliver a seamless and personalized user experience. Expect Auto Chat to evolve dynamically in the near future.


Talk to your conversation designer or reach out to one of our reps, if you are interested in giving auto chat a test drive.